View Our Website View All Jobs

Program Manager for Community Operations


This role is a principal steward of SU’s Community data. The individual in this role supports

critical campaigns and programs support and engage the SU Community, ensures that

Community data is accurate, and that processes are streamlined and effective.


The position reports to the Vice President, SU Ecosystem.

On a regular and ongoing basis, the individual in this position interacts with:

Director of Community Engagement, members of the Community Team, SU product managers

of various levels, SU Chapter leaders, and members of the SU Community.

The Program Manager for Community Operations is an individual contributor, and has no

supervisory responsibilities.


The Major Responsibilities:

  • Contribute to a culture that values innovation and continuous improvement.
  • Participate in growing the SU brand and increasing the reputation of the Community Team through interactions with staff and members of the community. Positions the Community Team as a service organization.
  • Identify opportunities for process improvement within existing workflows and operating practices, primarily focusing on information collection, contact management, member contact, and external messaging.
  • Create process flow diagrams and suggest revisions to existing processes in an effort to act on identified process inefficiencies.
  • Attend community events and provide logistics and production support at Community-Team led events.
  • Closely monitor all inbound member contacts. Utilize information to identify trends and suggest design changes to CRM database, ticketing system, or outbound marketing.
  • Ensure that SU Community databases contain current information. Utilize out-bound and in-bound contacts as opportunities to confirm data freshness.
  • Maintain an ongoing awareness of other internal stakeholders with both sporadic and regular contact opportunities with members of the SU Community. Maintain an inventory of information needs for each stakeholder group.
  • Partner with internal stakeholders to develop communication templates (phone scripts, email templates, etc.). Focus efforts on observed contact trends.
  • In partnership with product owners, maintain a proactive awareness of customers nearing the conclusion of program activities. Provide timely contact with these individuals, welcoming each into the SU Community.
  • Coordinate administrative services for the Community Team, including expense reconciliation, shipping of materials, and travel coordination.

Our Requirements (you must have):

  • At least two years (2) of professional experience.
  • A minimum of one year (1) in a position requiring you to provide administrative or other support services to others.
  • A demonstrable ability to communicate, both speaking with individuals & groups, and in writing.
  • Provable past experience working independently on projects and assignments.
  • Provable past experience working successfully as a member of a team.
  • Demonstrable time management skills including the past experience addressing multiple high priority or clients.
  • Experience with social media, specifically Facebook, LinkedIn, and Google Groups.

About You (we’d like it if you have):

  • A bachelors degree from an accredited university.
  • A passion for connecting people with purpose and with one another.
  • Appreciation for feedback. You value an honest and thoughtful critique.
  • Some knowledge of start-up culture, entrepreneurship, and exponential technologies.
  • A focus on attention to detail.
  • A history of success in community-driven organizations.
  • Demonstrable talents in anticipating the needs, diagnosing problems, and proposing solutions.
  • Proven success in execution: setting deadlines, organizing details, and following through.

Singularity University (SU) is a benefit corporation based on NASA’s research campus in Silicon Valley. We are a global community using exponential technologies to tackle the world’s biggest challenges. Our learning and innovation platform empowers individuals and organizations with the mindset, skillset, and network to build breakthrough solutions that leverage emerging technologies like artificial intelligence, robotics, and digital biology. With our community of entrepreneurs, corporations, development organizations, governments, investors, and academic institutions, we have the necessary ingredients to create a more abundant future for all.

Singularity University is committed to fostering a diverse and inclusive work environment. SU is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.

Location: Ames Research Park, Moffett Field, CA

Type: Full-Time, Exempt

Travel: Varied and dependent on projects.

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accomodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Human Check*